Two male security guards clasped the door handles firmly, insisting that there was no leadership “authorizationâ€, and did not put any one into the real estate scene; a female owner wanted to push the door open and rushed into the hall of the building. The quarrel between the two sides was estimated at 50. Can be heard outside the meter. The reporter recently witnessed this scene in a real estate house on the East Third Ring Road in Beijing. The cause of the incident was due to the female owner being dissatisfied with the quality of the decoration of the building he purchased, and the dispute with the developer on the house inspection procedure.
Purely decorated, one-time decoration in place, you can stay in the bag... In the street outdoor, subway car "small ads" and the door cracks of the community residents, such sales slogans can be seen everywhere, the concept of fine decoration "flying". So what is the home "fine decoration"? Why are the quality problems of commercial housing decoration? How should consumers protect their legitimate rights and interests? The reporter conducted an investigation and interview.
“The decoration of the house, in general, will make a lot of money in the decoration of the owner, and rarely meet the standard between the models.†Xu Bin, a lawyer at Beijing Jinghua Law Firm, said. In recent years, he has dealt with countless disputes concerning the quality of home decoration.
What is "fine decoration"? Tong Yuezhong, vice president of the China Real Estate Research Association, said that the term "fine decoration" is not a very standardized language. "Fine" can be understood from two levels: one is to make a finished house; the other is to distinguish it from a simple decoration. However, there is no strict boundary between “simplified†and “hardcoverâ€. Selling a house together with a house is a commercial phenomenon that has gradually emerged with the development of the real estate market. Many developers claim that their commercial housing is “fine decorationâ€, but it is difficult for consumers to judge the degree of “fine†decoration from the concept of words.
The reporter visited and learned that the decoration companies in the market have different understandings of “fine decoration†and the price is also very different. Most companies claim that their decoration is fine decoration. There are some home improvement companies in the Blue King Lijia Home Plaza in Dazhong Temple, Beijing. One of the decoration company's designers, Teng Xiaoxia, told the reporter that the company's current home improvement model is a new concept of menu-style decoration, from high to low, divided into A, B, C, D4 different decoration levels, the main materials used in each level Different, the gifts and upgrades are different, and the prices are different. Taking the decoration area of ​​90 square meters as an example, the D grade will cost about 80,000 yuan, while the A grade will cost at least 120,000 yuan. Another decoration company has slogan "26,900 yuan, all have hardcover", and it costs only 30,000 to 40,000 yuan to decorate 90 square meters.
The cracks in the large area of ​​the tile, although after the post-processing, the crack is still clearly visible; the room decoration is very heavy, and there will be a feeling of dizziness after a while; the faucet switch of the bathroom will fall off and the sewer will not be smooth. This is what the reporter saw in the Beijing home of the owner Zhang Mei (a pseudonym). Zhang Mei told reporters angrily that the developer promised to decorate the building according to the standard of 12,000 yuan / square meter. In the end, it was decorated into the immediate result, and the trust of the developer was gone. A decoration company in Yantai, Shandong Province, who asked not to be named, told reporters that the profit margin behind the home improvement is very flexible. Because most of the market discourse rights are in the hands of developers or decoration companies, some companies use hardcover as a cover. Make hands and feet in the decoration materials and construction, and obtain huge profits.
Tong Yuezhong said that consumers often purchase incompletely decorated commercial houses, and the actual decoration and contractual indications are inconsistent, but more consumer disputes are concentrated on the owners' dissatisfaction with the quality of the decoration. For example, after the developer turned over the key, the floor tiles were found to be uneven, and the house was obviously leaking.
As early as June 2002, the Ministry of Construction announced the “Detailed Implementation Rules for the Renovation of Commercial Residential Buildingsâ€, which gave guiding opinions on home decoration. Sun Kefang, former deputy chief engineer of the Housing Industrialization Promotion Center of the Ministry of Housing and Construction, said that there is no mandatory standard in the field of home decoration. A major reason for the quality problems in home decoration is that the decoration methods of the decoration companies are different. For example, the quality of some small contractors can't be controlled, and it is easy to induce quality problems; some of the renovations are subcontracted, the supervision is blank, and the quality hazards are buried.
Sun Kefang said that residential decoration needs to promote industrial production, improve the degree of assembly on site, reduce manual work, and strive to achieve more than 90% of factory processing, less than 10% of on-site processing, so to a certain extent to ensure the quality of decoration.
When signing a contract for a house, there is often a phenomenon in which the developer throws a thick contract and tells the consumer which page to sign. In the face of several contracts, the consumer often misses or sees the specific content. In the case of the signing. Xu Bin pointed out that if consumers and developers have disputes over the quality of decoration, and there is no basis for handling disputes in the purchase contract or agreement, according to the law, consumers need to prove the actual losses and produce evidence. This requires spending money to ask the relevant assessment company to assess the cost of the renovation and the loss of the consumer, and then ask the lawyer to go to court with the developer. In the end, the lawsuit will be won, and the compensation won may be “not enough.†It is not enough to assess the expenses incurred by the company and lawyers. Therefore, weighed repeatedly, many owners gave up their own legitimate rights and interests, and "willing to" eat "dumb loss."
Xu Bin said that the fundamental reason for consumers to eat “dumb loss†is that the previous purchase contract or agreement signed with the developer did not clearly stipulate the specific standards of “fine decorationâ€, which led to the discovery of quality problems in the decoration and the solution. It is very difficult. Xu Bin suggested that consumers can purchase a well-furnished commercial house. When they receive the house, they can find an inspector. Please ask the inspector to help the house. If you think there is a serious defect, you can refuse to accept the house, but the premise is that there must be a contract or agreement. Convention. The specific standards for fine decoration require the consumer to negotiate with the developer and write it into the purchase contract or agreement.
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