The home that I just bought has a flaw. After communicating with the merchant, I agree to replace the new one. When I pick up the goods again, I find that it is “refurbishment of the old goodsâ€. Recently, Mr. Zhang, who lives in Jiaojiang, has encountered such an upset.
On August 27, the Jiaojiang District Market Supervision Administration received a complaint. The complainant, Mr. Zhang, said that on August 21, he purchased a table worth 4,000 yuan in the Hongjia market, and found that there was a table on the receipt. An obvious scratch. After communicating with the merchant, the other party agreed to change a new table to Mr. Zhang.
Before returning the goods, Mr. Zhang left his mind and made a mark on the inside of the table. When Mr. Zhang received the table again, he found the mark. He thought that this table was not a promised new table, but a repaired version of the original table, and then complained to the Jiaojiang District Market Supervision Bureau.
After receiving complaints, the staff of the Jiaojiang District Market Supervision Bureau quickly conducted investigation and evidence collection, and then telephoned the parties to conduct mediation several times. In the end, the operator acknowledged that he was at fault. According to the relevant laws, the two sides reached an agreement, and the furniture store immediately replaced a brand new table for Mr. Zhang and apologized for giving Mr. Zhang a small gift.
The Jiaojiang District Market Supervision Bureau reminds consumers that the current home improvement season, there must be evidence awareness when shopping, do not trust the salesperson's verbal commitment. Key information such as product quality, gift giving, preferential strength, and after-sales service must be based on the word. When signing the contract, you should read it carefully and fill in the specific information such as the model, size, style, material, color and delivery time of the furniture to avoid the goods being delivered incorrectly. When making a payment, the merchant should be required to issue a formal contract and a receipt, and fill in the details in accordance with the contract to protect the rights. When inspecting the goods, carefully check the details of the place, and if the problem is found on the spot, avoid the merchants' refusal. In addition, it is necessary to coordinate remedial measures with the merchants in a timely manner, and call 12315 to make a complaint.
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